We want you to be head-over-heels in love with your products. If you are not completely in love with your Pure Beaute purchase, please review our return policy below.
Products must be returned in new or gently used condition.
Pure Beaute will accept returns on products within 30 days of your purchase.
Gift with Purchase: If your order included a free Gift with Purchase, please include it with your return. Unfortunately, orders returned without their free gifts will not quality for a refund.
Samples: Please feel free to keep your complimentary samples included with your purchase. We hope you’ll find a product you absolutely love!
FOLLOW THESE 3 EASY STEPS TO RETURN YOUR PRODUCTS:
Fill out the “Contact Us” form, with the Subject: Return.
Please include your full Name and Order #, along with the name of the products you are looking to return and the reason.
We are pleased to offer complimentary return shipping. Upon receipt of your return inquiry, we will send you a printable return label, which you can tape to the front of your box.
Package your return item in a secure box or well-padded envelope. Attach the pre-paid return-shipping label to the package and mail it using Canada Post.
Once we receive and inspect, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.
You will receive an email confirmation when your return is processed.
Unfortunately, we do not accept returns on international orders.